Refund policy

Last updated: October 8, 2026

30-day hassle-free returns

You can return any eligible item within 30 days of delivery. Returns are free — we cover the cost of return shipping.

Eligibility

  • Items must be unworn, unwashed and in their original condition, with tags attached.
  • Items must be returned in their original packaging where possible.

How to start a return

  1. Email support@nakkia.shop with your order number and the item(s) you'd like to return.
  2. We'll send you a prepaid return shipping label and instructions.
  3. Pack the item(s) securely and drop the package off with the carrier.

Items sent back without first contacting us can't be accepted.

Exchanges

We accept exchanges for a different size or color of the same item, subject to availability. Contact us at support@nakkia.shop to arrange an exchange. Exchange shipping is free.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.

If you haven't received your refund after we've confirmed approval, first check with your bank or card issuer, then contact us at support@nakkia.shop.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away at support@nakkia.shop so we can make it right.

Contact

Nakkia · 136 Aviation Pkwy, Cape Coral, FL 33904, United States · support@nakkia.shop · (239) 822-0597 · Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time